Transport Support

Door-to-Door Support to Get You Where You Need to Be

Norma
Staying Independent Without Driving

Giving up driving is a big change. For many older adults, it can feel like losing freedom—suddenly medical appointments, shopping, and social events are harder to reach. But losing your licence doesn’t have to mean losing independence. With the right transport support, your loved one can keep their routines, appointments, and connections.

Meet Norma:
 After her eyesight changed, Norma had to stop driving. At first, she relied on family for lifts, but coordinating work schedules, appointments, and errands became stressful for everyone. She started cancelling specialist appointments and avoiding trips to the shops altogether.

Her son reached out to Summit Health Solutions. We arranged regular door-to-door transport: a friendly driver and car to take Norma to medical appointments, the supermarket, and her weekly social group. She was picked up at her front door, supported into the car, and escorted right into the clinic or venue.

With transport taken care of, Norma felt relieved and in control again—without needing to depend on family for every trip.

Find Out How Transport Support Helped Norma Stay Independent
When to Arrange Transport Support

Transport support is ideal for older adults who want to keep attending appointments, events, and errands, but no longer feel safe or confident driving or using public transport on their own.

Our Transport services align with the Aged Care Quality Standards and the Australian Government’s Support at Home program (which has replaced the previous Home Care Packages system), providing safe, reliable, and tailored support.

Getting to Medical & Health Appointments
Getting to Medical & Health Appointments

Are medical or allied health appointments being delayed, rushed, or missed because transport is too hard to arrange?

We can provide:

  1. Door-to-door transport in a car with a dedicated driver

  2. Assistance getting from the front door to the car and into the clinic

  3. Support navigating reception, waiting rooms, and pick-up after the appointment
Everyday Errands & Essential Trips
Everyday Errands & Essential Trips

Is your loved one putting off essential errands because it’s too difficult to get there?

We can help with transport for:

  1. Grocery shopping and pharmacy visits

  2. Bank, post office, and other essential errands

  3. Short local trips that support daily living

We can wait nearby or return at an agreed time, depending on what feels most comfortable and safe.

Social Outings & Community Activities
Social Outings & Community Activities

Has your parent stopped attending social groups or community events because they don’t have a way to get there?

We can:

  1. Drive them to local clubs, activities, and community groups

  2. Provide a friendly, reassuring presence on the way

  3. Help them arrive on time and return home safely

(Any tickets, entry fees or purchases remain the client’s responsibility.)

Transport and the Support at Home Program

If your loved one has been approved for the Australian Government’s Support at Home program, transport may be included as part of their individual Support at Home budget, when it supports their care goals and helps them stay independent at home.

Through Support at Home, funding may be available for:

Transport to medical and health appointments
Transport to essential shopping and pharmacies
Transport to social and community activities that support wellbeing
Under the new funding model, the government contributes to the cost of approved services via your loved one’s Support at Home budget. Depending on income and circumstances, there may also be co-payments for some non-clinical, day-to-day supports like transport and social outings.
Why Families and Care Managers Choose
Summit Health Solutions
Streamlined Processes
Streamlined Processes
We reduce wait times while providing thorough, effective assessments, so you get the support you need sooner.
Compliance with Regulations
Compliance with Regulations
Our person-centred reports meet government funding requirements, making Home Care Package access seamless.
Tailored Solutions for Comfort and Safety
Tailored Solutions for Comfort and Safety
We design home modifications and recommendations that enhance safety, accessibility, and peace of mind.
Commitment to Independence and Dignity
Commitment to Independence and Dignity
We empower clients to live confidently at home while maintaining their independence and dignity.
Accessible Telehealth Services
Accessible Telehealth Services
Our telehealth options support clients in rural and remote areas with timely assessments and expert guidance.
Peace of Mind for Families
Peace of Mind for Families
Every solution is tailored to individual needs, providing reassurance and support for families.

If you’re a care manager looking to refer a client or need more information, click here to visit our Care Manager Referral Page. If you're a family member wanting to explore services for your loved one, you can check out our guide to accessing support.

Visit Our Care Manager Page
Identifying Your Parent’s Transport Needs
Changes in transport habits can creep in over time. You might notice your loved one: Cancelling appointments, relying heavily on one family member for lift, avoiding shops or social outings altogether. To work out whether your loved one might benefit from Transport support, start by noticing what’s changed.
Quick Steps You Can Take Today:
I’m going to check whether my parent is postponing or cancelling appointments because getting there is “too hard”.
I’m going to notice whether they’ve stopped going to the shops or community activities they used to enjoy.
I’m going to ask how confident they feel driving, using taxis, or taking public transport.
I’m going to speak with a professional and explore Transport support so my loved one can keep getting where they need to go safely.
Never Miss Another Important Appointment Get Your No-More-Missed Appointments System
One missed specialist appointment can mean months of waiting. Our No-More-Missed Appointments System helps you get every visit organised – who’s driving, what to bring, and how to get there and back safely.
Are appointments being cancelled or rushed because transport keeps falling through?
Is getting in and out of the car becoming harder or less safe?
Do you dread appointment days because everything feels last-minute?
Community Stories & Resources

Read real stories from our community and explore helpful resources. From personal experiences to expert insights, find content that informs, inspires, and supports better care.

"Mum used to say her legs felt too weak to get out of bed in the morning. She’d sit there for ages, nervous about standing up. Since starting physio, she’s moving so much better and doesn’t think twice about getting up."
Mina, Daughter of a Client
"After Dad’s hip surgery, he barely left his chair. He kept saying he didn’t trust his legs anymore. Physio helped him get stronger, and now he’s back to his morning walks. It’s such a relief to see him up and about again."
Mark, Son of a Client
"We didn’t realise how much strength Dad had lost over time. Even simple things, like standing up from his chair, had become a struggle. A few weeks of physio made a huge difference—he’s steadier on his feet and doesn’t need as much help."
Faye, Daughter of a Client
"Mum started avoiding the shops because she felt stiff and slow. She didn’t want to hold people up. After some physio sessions and a few easy exercises at home, she’s back to doing her own errands. She’s so much happier now."
Sammy, Son of a Client
"Grandpa used to joke that he was ‘too old’ to get stronger. But after a few weeks of physio, he’s walking with more confidence and even talking about getting back into gardening. It’s amazing to see the change in him."
Cathy, Granddaughter of a Client
From Unsteady to Independent: How Physio Rebuilt My Mum’s Confidence
From Unsteady to Independent: How Physio Rebuilt My Mum’s Confidence
Read this blog
Big Changes Are Coming to Home Care Funding in Australia
Big Changes Are Coming to Home Care Funding in Australia
Read this blog
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