Personal Care

Dignified Support for Everyday Living at Home

Grace
 Maintaining Dignity with the Right Daily Support

Ageing can make everyday tasks like showering, dressing, or moving around the home feel overwhelming. But needing help doesn’t mean losing independence or dignity. With the right support, your loved one can feel clean, safe, and confident while still living in their own home.

Meet Grace:
After a hospital stay, Grace found it difficult to shower and dress on her own. Her son Michael noticed she was skipping showers, wearing the same clothes, and becoming more withdrawn. Worried about her safety and self-esteem, Michael contacted Summit Health Solutions for support.

Together, we put a Personal Care plan in place: gentle help with showering, grooming, and getting in and out of bed—always guided by Grace’s preferences. Over time, she felt more like herself again: fresh, comfortable, and confident to have visitors.

Find Out How Personal Care Supported Grace’s Independence
When to Arrange Personal Care Support

Personal Care is ideal for older adults who want to stay at home, but need a bit of extra help to manage safely and comfortably.

Our Personal Care services align with the Aged Care Quality Standards and the Australian Government’s new Support at Home program (which has replaced Home Care Packages), providing safe, respectful, and tailored support.

Staying Safe with Showering, Bathing & Toileting
Staying Safe with Showering, Bathing & Toileting

Is your parent avoiding showers or feeling unsteady in the bathroom?

Our workers can provide:

  1. Assistance with showering, bathing or sponge baths
  2. Support with toileting and bathroom routines
  3. Help maintaining privacy, comfort and dignity at every step
Grooming, Dressing & Feeling “Put Together”
Grooming, Dressing & Feeling “Put Together”

Is hair care, shaving, or dressing becoming too difficult?

We can help with:

  1. Hair washing, drying and simple styling
  2. Shaving and everyday grooming
  3. Dressing and undressing, including choosing weather-appropriate clothing
  4. Supporting personal preferences around appearance and routine

Mobility, Transfers & Moving Around the Home
Mobility, Transfers & Moving Around the Home

Is your loved one struggling to get in and out of bed or their favourite chair?

We provide:

  1. Gentle support with standing, sitting and transferring
  2. Help getting in and out of bed, the shower, or on and off the toilet
  3. Assistance moving safely around the home, in line with any existing mobility plan
 Medication Reminders & Continence Care
 Medication Reminders & Continence Care

Is your parent missing medication or feeling embarrassed about continence issues?

Our team can:

  1. Provide medication reminding and prompting from a Webster pack
  2. Offer basic assistance with medication only where workers are suitably qualified and it is appropriate within your care plan
  3. Assist with toileting and incontinence care, including changing incontinence products and maintaining hygiene
Getting Personal Care Through Home Care Packages

If your loved one receives funding through the Australian Government’s Support at Home program/HCP, Personal Care is often one of the most important supports in their plan.

Under Support at Home, your loved one may be able to use their individual budget for:

Assistance with showering, bathing and toileting
Help with grooming, dressing and undressing
Support with mobility and transfers in the home
Supervision and prompting for personal hygiene and daily routines
Medication prompting and reminders from a Webster pack (within worker qualifications)
The new funding model means the government covers a significant portion of the cost of approved services through your Support at Home budget. Depending on your income and circumstances, you may also contribute a co-payment for some non-clinical day-to-day supports, such as personal care.
Why Families and Care Managers Choose
Summit Health Solutions
Streamlined Processes
Streamlined Processes
We reduce wait times while providing thorough, effective assessments, so you get the support you need sooner.
Compliance with Regulations
Compliance with Regulations
Our person-centred reports meet government funding requirements, making Home Care Package access seamless.
Tailored Solutions for Comfort and Safety
Tailored Solutions for Comfort and Safety
We design home modifications and recommendations that enhance safety, accessibility, and peace of mind.
Commitment to Independence and Dignity
Commitment to Independence and Dignity
We empower clients to live confidently at home while maintaining their independence and dignity.
Accessible Telehealth Services
Accessible Telehealth Services
Our telehealth options support clients in rural and remote areas with timely assessments and expert guidance.
Peace of Mind for Families
Peace of Mind for Families
Every solution is tailored to individual needs, providing reassurance and support for families.

If you’re a care manager looking to refer a client or need more information, click here to visit our Care Manager Referral Page. If you're a family member wanting to explore services for your loved one, you can check out our guide to accessing support.

Visit Our Care Manager Page
Identifying Your Parent’s Personal Care Needs
Changes in personal hygiene are often one of the first signs that someone needs more support at home. Skipped showers, soiled clothing or bathroom accidents can affect both health and confidence—but they are often preventable with the right help. To work out whether your loved one might benefit from Personal Care, start by gently observing their daily routines.
Quick Steps You Can Take Today:
I’m going to notice whether my parent is avoiding showers, baths, or changing clothes.
I’m going to look for signs of slips, near-falls, or difficulties getting on and off the toilet or in and out of bed.
I’m going to check for changes in grooming—unbrushed hair, unshaven face, or poor oral hygiene.
I’m going to speak with a professional and arrange a Personal Care visit to discuss what kind of support would help my loved one feel safe and comfortable.
Plan Safe, Dignified Personal Care at Home – Get Your Free Daily Care Planner
When showering, toileting and dressing start getting harder, families often “wing it” until there’s a fall, a panic or a blow-up. Our Daily Personal Care Planner helps you map out exactly what needs doing, who should do it, and where it’s no longer safe to manage alone.
Is your loved one needing more hands-on help with showering, toileting or dressing each week?
Are you guessing your way through care tasks and worrying you’ll miss something important?
Do you feel torn between keeping their dignity and keeping them safe?
Community Stories & Resources

Read real stories from our community and explore helpful resources. From personal experiences to expert insights, find content that informs, inspires, and supports better care.

"Mum used to say her legs felt too weak to get out of bed in the morning. She’d sit there for ages, nervous about standing up. Since starting physio, she’s moving so much better and doesn’t think twice about getting up."
Mina, Daughter of a Client
"After Dad’s hip surgery, he barely left his chair. He kept saying he didn’t trust his legs anymore. Physio helped him get stronger, and now he’s back to his morning walks. It’s such a relief to see him up and about again."
Mark, Son of a Client
"We didn’t realise how much strength Dad had lost over time. Even simple things, like standing up from his chair, had become a struggle. A few weeks of physio made a huge difference—he’s steadier on his feet and doesn’t need as much help."
Faye, Daughter of a Client
"Mum started avoiding the shops because she felt stiff and slow. She didn’t want to hold people up. After some physio sessions and a few easy exercises at home, she’s back to doing her own errands. She’s so much happier now."
Sammy, Son of a Client
"Grandpa used to joke that he was ‘too old’ to get stronger. But after a few weeks of physio, he’s walking with more confidence and even talking about getting back into gardening. It’s amazing to see the change in him."
Cathy, Granddaughter of a Client
Read this blog
Read this blog
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